Certainly! Here’s a professional and customer-friendly Refund & Return Policy for SCJcollections. It builds trust and sets clear expectations for your customers:
We want you to love every piece you purchase from SCJcollections. However, if something isn’t quite right, we’ve got you covered.
Eligibility for Returns
You can request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- Tags, labels, and packaging are intact
- It is not a custom-made or clearance item
Unfortunately, we cannot accept returns for:
- Worn or washed items
- Items damaged by the customer
- Undergarments or personal items (for hygiene reasons)
- Final sale or promo items
Refund Process
Once we receive and inspect your returned item:
- Approved returns will be refunded via your original payment method within 5–10 business days
- You’ll receive a confirmation email once your refund is processed
- Shipping fees (both original and return) are non-refundable unless the item arrived damaged or incorrect
Exchanges
Want to exchange for another size, color, or item? No problem!
Contact us within 7 days and we’ll guide you through the process — subject to availability.
Return Shipping
- Customers are responsible for the cost of return shipping
- For your protection, we recommend using a trackable shipping method
- SCJcollections is not liable for items lost or damaged in transit
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos. We’ll arrange a free replacement or full refund immediately.
How to Request a Return
- Email us at returns@scjcollections.com
- Include your order number, reason for return, and photos if needed
- Wait for approval and return instructions
- Ship the item back and notify us with the tracking number
Note:
Returns that do not meet the above conditions will not be accepted or refunded.
For further assistance, reach out to our customer care team via:
📧 support@scjcollections.com
📞 +234 [Your Phone Number]
Thank you for shopping with SCJcollections.
Your satisfaction is our top priority.